FAQs

To ensure a secure and seamless payment process, we use Shopify Payments powered by Shopify. Your transaction is encrypted, giving you confidence while shopping.

To redeem a promo code, simply input it in the "Discount Code" area at checkout. Make sure it's entered correctly before completing your order, as entering it after checkout may not be viable.

Absolutely! Once your order has been shipped, you will receive automated tracking information via email. This allows you to keep tabs on your order until it arrives at your location. Track Your Order

If you have questions regarding your order, our dedicated customer support team is here to help. Contact us at Support@tcgprime.shop. Please include your email address and order number to expedite the assistance process.

To change or cancel your order, please reach out to Customer Service at Support@tcgprime.shop. We will do our best to accommodate your request. Please note that cancellations might not be possible once the item has been shipped. For further details, refer to our Refund and Return Policy.

If you experience any delays or issues with your order's delivery, please first check with the carrier to confirm the shipping address. Additionally, providing your phone number can help expedite a carrier claim to locate your package, which is usually resolved within a week.

After your return is approved, keep an eye on the return tracking number. Once the item reaches our facility, we will process your refund quickly, typically within 2-3 business days.

For products that need assembly, instructions are included in the product packaging. If you require further assistance, please contact our customer service at Support@tcgprime.shop, where we can provide additional online instructions for your item.